Shipping policy
Where we ship
We currently ship across India. International shipping is not available at this time.
Processing time
Orders are packed and handed over to our courier partner within 1–2 business days of receiving your order and payment confirmation, Monday–Saturday, excluding public holidays.
During sale periods, festivals, or periods of unusually high order volumes, processing may take slightly longer. If there is a significant delay, we will keep you informed.
Delivery timelines
Estimated delivery times after dispatch are:
- Metro cities: 2–4 business days
- Other locations: 4–7 business days
These are estimated timelines provided by our courier partners and are not guaranteed. Delivery may take longer due to factors such as remote locations, weather conditions, public holidays, courier delays, or other circumstances beyond our control.
Shipping charges
Free shipping on all orders above ₹5,000. Orders below ₹5,000 are charged a flat shipping fee of ₹99.
Tracking
Once your order has been shipped, you will receive a tracking link by email or SMS. You can use this link to track your shipment.
Damaged in transit
We pack every order carefully. If your package appears damaged when it arrives, please photograph the outer packaging before opening it, and take photographs of the product if it is damaged.
Please contact us at hello.nirahh@gmail.com or +91 97409 16004 within 24 hours of receiving your order. We will review the issue and guide you through the next steps in accordance with our Return & Refund Policy.
If the courier allows you to refuse a visibly damaged package at the time of delivery, you may do so.
Delayed, lost or undelivered packages
If your order is significantly delayed, the tracking information indicates that the package has been delivered but you have not received it, or the package appears to be lost in transit, please contact us at hello.nirahh@gmail.com or +91 97409 16004.
We will work with our courier partner to investigate the shipment and assist you with the next steps.
Address accuracy
Please carefully check your shipping address before placing your order.
Once an order has been shipped, we may not be able to change or redirect the delivery address. If an incorrect or incomplete address results in a failed delivery or requires re-shipping, additional shipping charges may apply.
Questions
If you have any questions about shipping, please contact us at:
Email: hello.nirahh@gmail.com
Phone: +91 97409 16004